Welcome to Fashion Legend Store’s FAQ section. We’ve compiled answers to the most common questions about our performance-ready fashion, global delivery, and customer service.
About Fashion Legend Store
Who is Fashion Legend Store for?
Our store caters to active individuals who value both style and functionality. Whether you’re an urban explorer, fitness enthusiast, or someone who appreciates versatile clothing that transitions seamlessly from outdoor adventures to casual settings, our collections are designed for your dynamic lifestyle.
What’s special about your products?
We specialise in performance-ready fashion that combines style with practical features. Our collections include moisture-wicking sportswear, transitional casual trousers, and versatile pieces designed for comfort during various activities. From running shirts that keep you dry to skirts perfect for both workouts and casual wear, every item is crafted to support your active life.
Product Questions
How do I choose the right size?
Each product page includes detailed size charts with measurements in both inches and centimetres. For performance wear like our running shirts and sport shirts, we recommend checking the “fit guide” as some items are designed with a more athletic cut. When in doubt between sizes, our customer service team at [email protected] can advise based on your measurements.
Are your products suitable for all weather conditions?
Our collections feature transitional pieces designed for versatility. The moisture-wicking technology in our sport shirts and running shirts makes them ideal for workouts, while our casual trousers and skirts are crafted from materials that provide comfort across seasons. For specific weather recommendations, check individual product descriptions.
Shipping & Delivery
Where do you ship to?
We offer effortless global delivery to most countries (excluding some remote areas in Asia and other regions). Our premium carriers (DHL, FedEx for Standard Shipping and EMS for Free Shipping) ensure reliable delivery whether you’re in urban centres or more remote locations within our service area.
What are my shipping options?
Standard Shipping (£12.95): Faster delivery via DHL/FedEx (10-15 days after dispatch) – perfect when you need items for an upcoming adventure.
Free Shipping: Available on orders over £50 via EMS (15-25 days after dispatch) – our eco-friendlier option ideal for stocking up on wardrobe essentials.
Free Shipping: Available on orders over £50 via EMS (15-25 days after dispatch) – our eco-friendlier option ideal for stocking up on wardrobe essentials.
How long does order processing take?
All orders are processed within 1-2 business days before dispatch. You’ll receive a confirmation email with tracking information once your order ships. During peak seasons, processing may take slightly longer, but we’ll notify you if there are any delays.
Returns & Exchanges
What’s your return policy?
We offer a 15-day return policy from the delivery date. Items must be unworn, unwashed, and in original condition with tags attached. Simply email [email protected] with your order number to initiate a return. Return shipping costs are the customer’s responsibility unless the item is faulty.
Can I exchange an item for a different size?
Absolutely! We’re happy to help with size exchanges within 15 days of delivery. Please contact our customer service team at [email protected], and we’ll guide you through the process. Note that exchange availability depends on current stock levels.
Payments & Security
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout. All transactions are encrypted for your protection, and we never store your full payment details on our servers.
Is my payment information secure?
Your security is our priority. We use industry-standard SSL encryption for all transactions and partner with trusted payment processors. For added security with PayPal payments, you’ll be redirected to PayPal’s secure platform to complete your transaction.
Contact & Support
How can I contact customer service?
Our friendly customer service team is available via email at [email protected]. We typically respond within 24 hours on weekdays. For urgent delivery inquiries, please include your order number and “URGENT” in the subject line.
Where is Fashion Legend Store located?
Our headquarters are at 16 New George St, Plymouth, GB PL1D 5TG. While we don’t have a physical retail store, we’re proud to serve customers worldwide through our online store at casuallegend.com.
Still have questions? Our team is always happy to help at [email protected]. At Fashion Legend Store, we’re committed to making your active lifestyle as stylish and effortless as possible, from browsing to delivery and beyond.