At Fashion Legend Store, we stand behind our performance-ready fashion just as we stand behind your satisfaction. If your purchase doesn’t meet your expectations, our straightforward returns process ensures you can shop with confidence.

Our Returns Promise

We accept returns within 15 days of receiving your order. All items must be:

  • Unworn, unwashed, and in original condition
  • In the original packaging with tags attached
  • Accompanied by proof of purchase

Note on Final Sale Items: For hygiene reasons, we cannot accept returns on underwear, swimwear, or any personalized items unless faulty.

Easy Returns Process

  1. Initiate Your Return: Email us at [email protected] within 15 days of receiving your order with your order number and reason for return.
  2. Wait for Authorization: We’ll respond within 24 hours (weekdays) with return instructions and an RMA number.
  3. Package Your Items: Securely pack the items in their original packaging.
  4. Ship Your Return: Send the package to our Plymouth address using a trackable shipping method.
  5. Receive Refund/Exchange: Once received and inspected, we’ll process your refund or exchange within 3 business days.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Timeline & Methods

Refunds will be processed within 3 business days after we receive and inspect your return. The refund will be issued to your original payment method:

  • Credit/Debit Cards: 3-5 business days after processing
  • PayPal: 1-3 business days after processing

Note that shipping fees are non-refundable unless the return is due to our error.

Exchange Policy

Prefer a different size or color? We’re happy to exchange your item provided it’s in new condition. Simply follow the returns process above and specify your exchange preferences in your email.

If the exchanged item is of higher value, you’ll need to pay the difference. For lower value items, we’ll refund the difference.

Returns Request Template

Use this template to request your return:

Subject: Return Request – Order #[Your Order Number] Dear Fashion Legend Store Team, I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details: – Item(s) to return: [Product Name, Size, Color] – Reason for return: [Please specify] – Preferred resolution: [Refund / Exchange for (specify size/color if exchanging)] I confirm the items are unworn, unwashed, and in original condition with tags attached. Please provide return instructions at your earliest convenience. Best regards, [Your Full Name] [Your Contact Number]

Faulty or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at [email protected] with photos of the issue. We’ll arrange a free return and expedite your replacement or refund.

International Returns

For customers outside the UK, please mark your return package as “RETURNED GOODS” to avoid customs charges. Unfortunately, we cannot refund original customs duties or taxes.

Have questions? Our customer service team is ready to assist at [email protected] – we typically respond within 24 hours on weekdays.