At Fashion Legend Store, we’re committed to making your shopping experience seamless from checkout to delivery. Our performance-ready fashion deserves a service that matches its quality, which is why we’ve designed straightforward shipping and returns processes.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to suit your needs:

  • Standard Shipping (£12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after dispatch
  • Free Shipping (orders over £50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after dispatch

Note: We currently ship worldwide except to certain remote areas and parts of Asia. Delivery times are estimates and may vary depending on customs processing in your country.

Our Returns Promise

We stand behind every item in our collection. If you’re not completely satisfied, you may return eligible items within 15 days of receiving your order.

Return Conditions

To qualify for a return or exchange, items must be:

  • Unworn, unwashed, and in original condition
  • In the original packaging with all tags attached
  • Accompanied by proof of purchase

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Underwear
  • Swimwear
  • Personalized items (unless faulty)

Easy Returns Process

Step 1: Initiate Your Return

Email us at [email protected] within 15 days of receiving your order with:

  • Your order number
  • Reason for return
  • Preferred resolution (refund or exchange)

Step 2: Wait for Authorization

We’ll respond within 24 hours (weekdays) with return instructions and an RMA (Return Merchandise Authorization) number.

Step 3: Package Your Items

Securely pack the items in their original packaging. Include all tags and accessories.

Step 4: Ship Your Return

Send the package to our returns center at:

Fashion Legend Store Returns
16 New George St
Plymouth, GB PL1D 5TG

Important: Use a trackable shipping method as we cannot be responsible for lost return packages.

Step 5: Receive Refund/Exchange

Once received and inspected (typically within 3 business days), we’ll process your:

  • Refund to your original payment method
  • Exchange for your preferred size/color (subject to availability)

Refund Details

Refund Timeline

Refunds are processed within 3 business days after we receive and inspect your return. The timing depends on your payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 3-5 business days after processing
  • PayPal: 1-3 business days after processing

Shipping Costs

Original shipping fees are non-refundable unless the return is due to our error (wrong or faulty item). Customers are responsible for return shipping costs except in cases of faulty/incorrect items.

Exchange Policy

Need a different size or color? We’re happy to exchange your item provided it meets our return conditions.

  • Specify your exchange preferences in your return request email
  • If the exchanged item costs more, you’ll pay the difference
  • For lower-priced items, we’ll refund the difference

Faulty or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us immediately at [email protected] with photos of the issue. We’ll arrange a free return and expedite your replacement or refund.

International Returns

For customers outside the UK:

  • Mark your return package as “RETURNED GOODS” to avoid customs charges
  • We cannot refund original customs duties or taxes

Need Help?

Our customer service team is ready to assist at [email protected]. We typically respond within 24 hours on weekdays.

Shop with confidence at Fashion Legend Store – where performance fashion meets exceptional service.